Effective December 1, 2008
Virtual Family Kingdom is managed and operated by Virtual Management Consulting PTY LTD Windsor, NSW 2757 Australia, (“Virtual Family Kingdom”).
- United States Children’s Online Privacy Protection Act (COPPA)
- European Data Protection legislation
- Canadian federal and provincial privacy legislation
1. About the Information We Collect
As part of our initial registration on Virtual Family Kingdom, we collect the following information:
Data that is collected at registration for children under 13:
- Date of birth, User name, Proposed character name, Character gender, Password, Your first name, Parent’s email address
Data that is collected at registration for all others:
- Date of birth, User name, Proposed character name, Character gender, Password, Your first name, Your last name, Email, Zip or postal code
When a registered member of Virtual Family Kingdom purchases a Family VIP Pass membership, additional personally identifiable information (“PII”) from the registered member 13 or over or the registered member’s parent for children under 13 may be collected.
The types of PII that may be collected at that time include:
- Members full name, e-mail address to use for membership account, credit card billing information including mailing address and phone number, and such other information as may be necessary to process payment.
The Virtual Family Kingdom website does not condition a child’s participation in any activity on the site on disclosure of more personal information than necessary to participate in any activity.
How we notify parents of children under 13 if their child has created an account on Virtual Family Kingdom:
We may also ask for a user name and email address when a registered user submits a communication through the “Contact Us” form of the Virtual Family Kingdom website so that we may answer any questions or reply to comments. In the case of a child we delete any email address immediately after responding to the child’s inquiry.
In cases where players can contribute opinions to surveys and polls on the website, players may be asked to provide data that is not considered PII, such as favorite choices and country where player resides. Registered players can participate in the online chat on the website, however measures have been implemented so that players cannot provide personal information through the online chat.
Passive information that we collect on registered users includes certain non-personally identifiable information about the player’s computer, such as the players IP address, the type of web browser, the type of computer operating system, and data regarding the player’s Internet service provider. This information may be associated with any PII that we have collected and as a result will be treated as PII.
If the personal information necessary to create an account is not provided by a player, then Virtual Family Kingdom may not agree to provide membership and/or access to some content and features on the Virtual Family Kingdom website. In addition, we may not be able to provide other services, functionality, information, or products which may be requested.
2. How We Disclose, Store and Use Collected Information:
3. Information Collected for Third-Party Sites, Affiliates and Sponsors
4. Unique Identifiers and Cookies
5. Security Policies and Procedures
6. Financial Information
As noted in Section 1, when you decide to purchase a membership (“Family VIP Account”), we will need to collect additional financial information at the time you purchase. Virtual Family Kingdom does not store the financial information, but instead, it is collected and stored by our payment processing vendor for the purpose of processing payment to Virtual Family Kingdom. All financial collection is secured by the safest measures available and will not be used for purposes other than processing your purchase. The payment processing vendor maintains the strictest security and confidentiality of your financial information. In addition, that information is safeguarded with appropriate security. Our bank is also subject to all the privacy laws which apply and relate to providing financial services.
7. Access to Information, and Objection to Information Collection and Retention
Please contact our Director of Privacy identified in item 8 if you would like to gain access to your PII that Virtual Family Kingdom has collected for you or your child. You may request that we delete, make changes to, or no longer maintain or collect the PII we have collected. In addition, if you may request information or contact information on any organizations to which we disclose PII.
When requesting information, please include your email address and a telephone number where you can be reached. As additional security measures to protect the privacy of your information, we use measures to verify your identity before allowing you to access the PII that we have collected on you or your child.
8. Contact Information for Virtual Family Kingdom
109 Hanckel Rd.
Oakville, NSW 2765 Australia
For US inquiries:
In the US:
500 N. Solano Dr.
Las Cruces, NM
954-349-3325 (New Mexico office, USA)
Any personal information that you provide in messages to the above e-mail and postal mail address will be kept confidential and will not be used for promotional purposes except upon your request.